Q: Does Griffin Power purchase power from GA Power Co.?
A: No, they do not. Griffin Power owns a percentage in Coal, Gas and Nuclear Plants which is billed through the Municipal Electric Authority of Georgia (MEAG). Griffin Power also has Hydro assets through Southeastern Power Administration (SEPA).
Q: Are Griffin Power Meters tested and calibrated?
A: All Griffin Power meters are tested and certified as calibrated electrical meters.
Q: Are there different residential electrical rates for different residential areas in Griffin / Spalding?
A: No, all Griffin Power residential customers are billed the same tiered rate which includes power cost adjustment and environmental compliance cost (see residential rate sheet).
Q: Are there different rates?
A: Yes, there are summer rates and winter rates.
Q: What is Power Cost Adjustment (PCA)?
A: Power Cost adjustment allows the city to adjust to the fluctuations of fuel cost in energy generation. These fluctuations affect the overall cost of wholesale purchase power.
Q: What is Environmental Compliance Cost Recovery (ECCR)?
A: Environmental Compliance Cost Recovery allows Griffin Power to recover unfunded mandates placed on power plant emissions. We encourage everyone to assist in monitoring EPA changes.
Q: What should I do if I discover a line down?
A: Stay clear of the line and don’t assume it’s not hot. Call Griffin Power’s dispatch at 770-229-6406.
Q: Is there a deposit required for new service?
A: Yes, $250.00 is the required deposit for electric and water services. For Spalding County residents, a $100.00 deposit is required for water services only. Commercial deposits are calculated on an individual basis. Deposits must be paid at the time of acquiring services.
Q: Can the deposit for utility service be waived?
A: Yes, at the customer’s request and a $5.00 processing fee, Griffin Power will run a credit report and if the credit report meets certain criteria then the required deposit will be waived on residential accounts only. All commercial accounts require a deposit.
Q: Does the City of Griffin offer a senior citizens discount or a military discount?
A: No, while the City of Griffin values our senior citizens and our military there is no discount for utility service.
Q: Is Griffin Power one of the highest cost providers?
A: No, the average residential kWh is 1000 kWh which places Griffin Power in the top lowest 25% electric providers in the state of Georgia. See Electric Residential Rate Survey at http://www.psc.state.ga.us/electric/surveys/residentialrs.asp
Q: What is the primary voltage of Griffin Power’s system?
A: 12kv is the primary voltage and is most often worked energized to minimize the impact on our customers.
Q: Who is the Municipal Authority of Georgia (MEAG) and how do they relate to Griffin Power?
A: MEAG provides generation and transmission to 49 Georgia communities including the City of Griffin.
Q: Who is Electric Cities of Georgia (ECG) and how do they relate to the City of Griffin?
A: ECG provides strategic and technical services that maximizes the performance to 52 Georgia communities including the City of Griffin for economic prosperity and opportunity.
Q: Can I pay my Utility bill on-line?
A: Yes, you can pay your Utility bill on-line at https://www.cityofgriffin.com/
Q: Can I pay my bill over the phone?
A: Yes, you can pay your bill over the phone by dialing 770-229-6403 (option 1).
Q: Does the City of Griffin have Budget billing?
A: No, the City of Griffin does not have Budget billing.
Q: Can I get my utilities on the same day I sign up for services?
A: Yes, you can get same day service up to 2:00 pm. After 2:00 pm there is an after-hours fee of $25.00. Services are guaranteed to be turned on before 7:00 pm
Q: Can I get my service restored after being disconnected on the same day?
A: Yes, you can restore your utility service after disconnection on the same day up to 4:30 pm. After 4:30 pm there is an additional $25.00 after-hours fee added to the delinquent balance and reconnection fee.
Q: Can I acquire new service after business hours?
A: No, you cannot acquire service after the close of business which is 6:00pm; Monday - Friday.
Q: Who do I call for after hour emergencies?
A: City of Griffin Electric Operations: 770-229-6406; open 24hrs, 7 days a week.
Q: Can I Pay for one utility service instead of all of them on my monthly bill?
A: No, The City of Griffin is a combined utility provider the entire utility bill must be paid to retain all services.
Q: Does the City of Griffin have drop boxes?
A: Yes, the City of Griffin has drop boxes located across from the Post Office on Solomon Street, and on the side of Bank Street adjacent to the Customer Service drive-thru. There is also a night drop slot at the window in the drive-thru. All payments left at the night drop will picked up at 8:00 AM each weekday and posted to the customer’s accounts. Payments left at the drop boxes will be picked up at noon each weekday and will be posted to the customer’s accounts. Payments made after these times will be posted to the customer’s accounts on the following business day.
Q: Can I install solar PV (photovoltaic) panels at my home or business?
A: Yes, the first step in this process would be to consult with Griffin Power. The second step in the process would be to select a location for installation that is clear of obstructions that will block the sun light. Some shading may be unavoidable, but ideally the location would be in full sun. Check with Griffin Power to inquire about the financial impact of installing Solar PV panels.
Q: What is a grid connect solar power system?
A: Grid connect systems supply solar electricity though an inverter directly to the household (or business) and to the electricity grid if the system is providing more energy than the house or business needs. When power is supplied to the main grid, the homeowner or business owner usually receives a credit or payment for that electricity. You will need to check with Griffin Power to inquire about our Distribution Generation Rate Tariff and how credits are applied.
Q: Is it against the law to dig in my yard with buried electric lines?
A: By law you are required to notify Georgia 811 by phone (1-800-282-7411) before any mechanized digging or excavating work is to be done. For complete details please visit www.georgia811.com
Q: Does the City of Griffin locate private lines?
A: No, Griffin Power locators only locate Water and Electric on the City side of the service meter. Q: Who can I call for a power outage? A: For power outages please call Griffin Power at 770-229-6406.
Q: Does the City of Griffin do energy audits?
A: Yes, energy audits are free for all Griffin Power electric customers. To schedule an energy audit please contact Griffin Power at 770-229-6406.
Q: Do I have to be the property owner to schedule an energy audit?
A: No, to schedule an energy audit you must be the utility service holder or property owner.
Q: Does Griffin Power employ outside audits for their operations?
A: Yes, Griffin Power is audited by ECG (Electric Cities of Georgia) with the ECG Benchmarking and Billing audits.